Job Title: Assistant Manager 

Location: Toronto Ontario Canada 

About Us: We are a vibrant and welcoming backpackers hostel dedicated to providing travelers with a comfortable and memorable experience during their adventures. Our hostel is more than just a place to stay; it’s a community where diverse cultures and backgrounds come together to share stories and create lasting memories. 

Job Overview: We are seeking a dynamic and motivated Assistant Manager to join our team and assist in the day-to-day operations of our hostel. The Assistant Manager will work closely with the Hostel Manager to ensure the smooth functioning of all hostel departments, maintain high standards of customer service, and contribute to creating a positive and inclusive atmosphere for our guests. 

Key Responsibilities: 

1.    Guest Services: Provide exceptional customer service to guests, including check-in/check-out procedures, handling inquiries and complaints, and ensuring guest satisfaction throughout their stay. 

2.    Staff Supervision: Assist in recruiting, training, and supervising hostel staff, including housekeeping, front desk, and maintenance teams. Delegate tasks effectively and ensure staff members adhere to hostel policies and procedures. 

3.    Operations Management: Oversee daily hostel operations, including room allocations, inventory management, and maintenance tasks. Coordinate with vendors and suppliers to ensure the availability of necessary supplies and services. 

4.    Safety and Security: Maintain a safe and secure environment for guests and staff by implementing safety protocols, conducting regular inspections, and responding promptly to any emergencies or incidents. 

5.    Financial Management: Assist in budget planning and management, monitor expenses, and optimize revenue generation through effective pricing strategies and upselling opportunities. 

6.    Community Engagement: Foster a welcoming and inclusive atmosphere within the hostel by organizing social events, activities, and excursions for guests. Encourage interaction and cultural exchange among guests to enhance their overall experience. 

7.    Administrative Tasks: Assist with administrative duties such as maintaining records, preparing reports, and managing reservations using hostel management software. 

8.    Quality Assurance: Ensure that cleanliness, hygiene, and overall quality standards are maintained throughout the hostel facilities, including dormitories, common areas, and amenities. 

Qualifications: 

·         Previous experience in hospitality management, preferably in a hostel or hotel environment. 

·         Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team. 

·         Excellent communication skills, both verbal and written, with proficiency in English (additional languages are a plus). 

·         Sound knowledge of customer service principles and practices, with a genuine passion for creating memorable guest experiences. 

·         Ability to multitask, prioritize responsibilities, and remain calm under pressure in a fast-paced environment. 

·         Proficiency in computer skills, including knowledge of hostel management software and Microsoft Office suite. 

·         Flexibility to work irregular hours, including evenings, weekends, and holidays, as required. 

Benefits: 

·         Competitive salary commensurate with experience. 

·         Opportunities for professional development and advancement within the company. 

·         Staff accommodation (if applicable) and discounts on hostel amenities. 

·         Positive and supportive work environment with a diverse team of colleagues and guests. 

Join our team and be a part of creating unforgettable experiences for travelers from around the world! Apply now with your resume and cover letter outlining why you would be the perfect fit for the Assistant Manager position at our backpackers hostel. 

Please Email Applications Directly to  

Taylor.k@samesun.comcreate new email